Terms and conditions

Terms and Conditions for Using
the Buja Fasta Online Marketplace

1. ABOUT THE COMPANY

1.1. Buja Fasta (https://www.bujafasta.com) is an online marketplace based in Burundi (Bujumbura) that allows registered users to buy goods and request their physical stores to be accessible online.Buja Fasta specializes in the sale of new fashion items only—used items, electronics, and other non-fashion products are not listed or sold on the platform.

1.2. The marketplace is managed and operated by Buja Fasta. Sellers do not have direct access to upload or remove products in their online stores; instead, Buja Fasta handles all product uploads, updates, and removals based on the sellers’ requests and instructions.

1.3. By registering as a user of Buja Fasta (“User”), you confirm that you have read and agree to these Terms and Conditions (“Terms”) and undertake to comply with them.

1.4. These Terms explain the conditions under which you may use Buja Fasta. Please read these Terms carefully before using the marketplace. By continuing to access or use Buja Fasta, you are deemed to have read, understood, and accepted these Terms.

1.5. The terms “User,” “Seller,” and “Buyer” may be used interchangeably in these Terms and refer to all persons accessing Buja Fasta or purchasing or selling goods via the marketplace for any reason whatsoever. The terms “Buja Fasta,” “we,” or “our” refer to the owners and operators of the Buja Fasta marketplace.

1.6. Currently, Buja Fasta does not have a physical office location. For any questions or support, you may contact us directly at +257 65 700 640, by email at bujafasta@gmail.com, or through any of our official online platforms.

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2. USER ACCOUNT

2.1. To use Buja Fasta, Users must register and log in using either their Facebook or Google account. Registration and login are not available through other methods at this time.

2.2. Users are required to keep their login information confidential and must not share their login details with any third party.

2.3. Each User is responsible for all activities that occur under their registered account. If you suspect unauthorized access or misuse of your account (such as attempted hacking), you must immediately contact Buja Fasta at bujafasta@gmail.com or +257 65 700 640.

2.4. Each User, Seller, or Supplier is permitted to create only one account on Buja Fasta. Attempting to create multiple accounts, use false information, or mask your identity in any way is strictly prohibited. If the Buja Fasta team detects multiple accounts created with fake or misleading information, the additional accounts will be immediately removed, and the original account will be suspended for 14 days with no buyer access.

2.5. By registering with Buja Fasta, you confirm that you are providing your own personal data or that you have the authority to act on behalf of another individual. You are responsible for all information provided and all actions taken through your account. Please refer to Buja Fasta’s Privacy Policy for information on how your personal data is used and processed.

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3. HOW DOES BUJA FASTA WORK?

3.1. On Buja Fasta, you can:

3.1.1. Request to Open a Store – Apply to have your own shop on Buja Fasta.
3.1.2. Sell Goods – List new items for sale (used items are not allowed).
3.1.3. Browse & Buy – Shop from other sellers, save items as favorites, and add multiple items to your cart for a single purchase.
3.1.4. Get Instant Support – Chat with the Buja Fasta team any time by clicking the chat button in the lower right corner of the site.

3.2. Payments and Security

Cash on Delivery: Buyers pay for their order when it is delivered and confirmed in good condition.
Payment Handling: Buja Fasta acts as a secure middleman. Payments from buyers are held by Buja Fasta until the transaction is completed.

3.3. How a Sale Works on Buja Fasta:

Buyer places an order and payment is made to Buja Fasta (not directly to the seller).
Buja Fasta collects the purchased item from the seller’s physical store.
Seller confirms the item has been collected by signing the necessary documents.
Buja Fasta delivers the item to the buyer.
Buyer confirms that they have received the item in good condition.
Buja Fasta releases payment to the seller 24 hours after buyer confirmation.

The 24-hour delay provides added security and helps prevent fraud or false claims of item receipt.

3.4. Buyer Obligations

Buyers must inspect their items immediately upon delivery. You have 24 hours after confirming receipt to check if the item is in good condition.
If you find any issue with your order, you must notify Buja Fasta within this 24-hour period. After 24 hours, the payment is automatically released to the seller and no returns or refunds will be accepted.
If a buyer refuses to pay upon delivery after receiving the item in good condition, they may be subject to consequences according to applicable government regulations regarding fraudulent or abusive purchases.

3.5. Additional Notes

Sellers receive their payment from Buja Fasta after buyer confirmation and a 24-hour security window.
Invoices for any purchases are available upon request by contacting Buja Fasta.

4. SERVICE FEES

4.1. Requesting to open a shop, adding items, and selling items on Buja Fasta is free of charge. There are no fees for sellers to list products or operate their shop on the platform.

4.2. Buja Fasta is responsible for handling all product deliveries. Sellers do not need to arrange their own shipping.

4.3. When making a purchase, buyers pay a service fee, delivery fee, and the cost of the item, all of which are calculated and applied automatically at checkout.

4.4. Order Cancellations:
If an order is cancelled because the item was not shipped or delivered, the buyer receives a full refund—including the service and delivery fee.

5. TRANSACTION SECURITY

5.1. All transactions must take place within the Buja Fasta platform. No outside payments, direct money transfers, or alternative shipping methods are allowed.

5.2. Funds are held securely by Buja Fasta until the buyer receives and confirms the item is in good condition. This protects both buyers and sellers from fraud.

5.3. How Buja Fasta Protects Buyers & Sellers:

After purchase, Buja Fasta collects the item from the seller and delivers it to the buyer.
The seller confirms the item has been collected.
The buyer checks and approves the item as “received.”
Only then is the money released to the seller.
No funds are released without buyer confirmation.

5.4. Avoiding Problems:

All inquiries, questions, or concerns about products should be handled through the Buja Fasta chat system. Keep all communication within the website (not via WhatsApp or SMS) for security and dispute resolution.
Prices, item details, and delivery fees are clearly displayed on every product listing. Buyers are encouraged to review all information and ask any questions before purchasing.
Direct communication between sellers and buyers is not allowed except through official channels. If a user needs to contact a seller directly, Buja Fasta can facilitate contact, or users may reach sellers via Instagram links provided on store profiles (if available).

6. PAYMENTS AND COMPLIANCE

6.1. All transactions and payments on Buja Fasta are currently handled within Burundi and paid out manually. Sellers receive their payments in local currency (Burundian Francs) after the buyer confirms successful delivery of the order.

6.2. Buja Fasta complies with all applicable local laws and regulations regarding payment handling, anti-fraud, and user verification. If required by law, Buja Fasta may request identification documents from users or share information with legal authorities.

6.3. No international payments or bank transfers are supported at this time.

7. DEADLINES FOR DELIVERY, CONFIRMATION, AND PAYOUTS

7.1. Once a buyer places an order, Buja Fasta collects the item from the seller’s physical store and delivers it to the buyer as quickly as possible.

7.2. The buyer has 24 hours after delivery to inspect the item and confirm its condition. If the buyer finds any issues, they must notify Buja Fasta within this 24-hour period. After this time, the payment is automatically released to the seller and no returns or refunds will be accepted.

7.3. Sellers receive their payment from Buja Fasta 24 hours after buyer confirmation (or if no claim is made within 24 hours of delivery). All payments are made in local currency and processed manually.

7.4. If Buja Fasta cannot deliver the item within a reasonable timeframe (for example, if the seller does not provide the item or if an item remains undelivered for over one month), the order will be cancelled.

8. DISCLAIMER OF LIABILITY WITH RESPECT TO SALES

8.1. Buja Fasta is not the owner or seller of any goods listed on the platform. Buja Fasta acts solely as an intermediary, connecting buyers and sellers, and handling payments and deliveries.

8.2. Listing Items: Buja Fasta lists products for sellers using information provided directly by the sellers. Buja Fasta does not alter product descriptions or prices. Sellers are solely responsible for the accuracy of all product information.

8.3. Quality and Description: Buja Fasta does not inspect, guarantee, or verify the quality, suitability, or description of any items sold on the platform.

8.4. Disputes and Complaints: If a buyer has a complaint about an item, they should contact Buja Fasta, who will connect the buyer with the seller for resolution. Buja Fasta does not get involved in the sales agreement or dispute resolution between buyers and sellers. All complaints regarding the quality, description, or suitability of an item must be addressed directly to the seller.

8.5. Shipping and Delivery Issues: Buja Fasta is responsible for resolving any issues related to shipping delays, lost, or damaged packages. Buyers and sellers must contact Buja Fasta directly regarding delivery problems. Buja Fasta is not responsible for any inaccurate or false information posted by users.

8.6. User Conduct: If Buja Fasta discovers that a seller is posting fake products or information that does not match the actual item, this is a violation of our terms and conditions. Buja Fasta will immediately close the seller’s store permanently and may report the incident to the authorities in accordance with applicable laws.

9. USER RIGHTS AND RESPONSIBILITIES

9.1. Who Can Use Buja Fasta

Users must be legal adults (18+) or have parent/guardian permission. By registering, you confirm you are at least 18 years old (since Google requires users to be 18+ to create an account, unless false information is used, which is a violation of these Terms).
Users must provide true, accurate, and complete information about themselves and any items listed for sale.

9.2. User Obligations

Use a real email address, phone number, or social platform account and stay reachable for any communication related to your orders or sales.
Only buy and sell legal items.
Comply with all laws, including consumer rights, fair competition, and import/export regulations.
Treat others with respect: No harassment, hate speech, discrimination, or illegal content.
Do not share private information of other users, except when Buja Fasta officially connects you to resolve a delivery or support issue.
Do not post fake, misleading, or inaccurate information about products or yourself.
Be polite and professional in any communication with other users (when facilitated by Buja Fasta).

9.3. Rules for Selling Items

All product photos must be real and accurately represent the actual item—no internet images, fake, or heavily edited pictures.
- Exception: If your phone camera is low quality, you may send your items to Buja Fasta, and we may use professional AI generation to create realistic images that match your physical product. In all cases, the seller must approve the images before they are published. If the images do not accurately match the physical product, they will be removed and replaced with the seller’s own photos.
Clearly show any defects, damage, or wear in product images and descriptions.
Product descriptions must be honest and accurate—no spam, fake ads, misleading claims, or off-topic content.
Only list available items—no fake listings or items that are already sold.
No counterfeit or fake goods—all items must be authentic, and sellers must confirm that all products listed are genuine.

9.4. Responsibility

Users are responsible for all activity on their accounts and for following all Buja Fasta terms and local laws.
If a user posts fake items, misleading info, or counterfeit goods, Buja Fasta will close their store and may report them to authorities.

10. PROHIBITED GOODS

What You CAN’T Sell on Buja Fasta

Buja Fasta decides what items are allowed or not allowed on the platform. Selling fake, illegal, or risky items will result in your account being suspended or banned. We take this very seriously to protect buyers, sellers, and our community.

Strictly Forbidden Items include (but are not limited to):

Fake/counterfeit goods (unauthorized copies of brands, knockoffs, replicas)
Illegal items (any item banned by Burundi law)
Medicines, medical devices, or health products (anything related to medical treatment or that may harm human health, including expired or out-of-date products)
Cars & motorized vehicles
“Grey market” or rejected factory items (not meant for retail sale)
Free samples, testers, or rebottled perfumes
Drop-shipping (selling items you don’t physically have or listing products from other stores that are not yours)
Food, alcohol, or drinks
Smoking, vaping, or drug-related products
Offensive or hateful material
Guns, weapons, or military gear
Adult content or nudity (including any images close to nudity)
Advertisements (no promoting other businesses or external sales)
Gift cards, vouchers, or digital goods
Drugs or drug-related products
Animals or pet sales

Note: Buja Fasta only allows products related to fashion and beauty. No electronics or other categories unless they are fashion-related accessories (like watches).

If you break these rules:

Buja Fasta will suspend or ban your account. You may also be reported to the authorities or relevant brands for legal action.
If someone reports illegal sales, Buja Fasta will investigate and may freeze your account during the investigation.
If found guilty, your account may be permanently banned and past sales cancelled (buyers refunded).
Buja Fasta may share your details with police or brands as needed.
Selling fake or prohibited items can lead to lawsuits or criminal charges. Buja Fasta will NOT protect you.
Sell responsibly—or risk losing your account and facing serious legal trouble.

11. RIGHTS AND OBLIGATIONS OF BUJA FASTA

When Can Buja Fasta Restrict or Ban Users?

Buja Fasta can limit your access, cancel sales, freeze payouts, or ban your account if you:

Break the rules (violate our Terms and Conditions).
Provide false information (fake details, misleading product listings).
Spread false info, insult others, or act in bad faith.
Post illegal, offensive, or inappropriate sales offers.
Receive 3 or more complaints from other users/buyers.

12.Buja Fasta’s Monitoring Powers

We can remove or hide items that break our rules or are inactive for a long time.
No private or hidden chats—all communication must comply with our platform rules.

Key Takeaways:

Be honest, follow Buja Fasta rules, and treat others respectfully—or risk account suspension!
Buja Fasta monitors transactions and can take action against misconduct.

13. RETURNS & DISPUTE RESOLUTION

1. How to File a Complaint

If you receive an item that is significantly different from the listing description or photos (wrong size, color, or clear misrepresentation), contact bujafasta@gmail.com within 24 hours of delivery with your order details and a clear explanation.
Buja Fasta will respond within 2–4 hours.

2. Return Process for Buyers

You can request a return if:

The item is clearly different from what was listed (wrong color, size, or product...).
You notify Buja Fasta and the seller within 24 hours of receiving your order.
The item is unused and in its original condition.

You cannot return an item if:

You already confirmed you were satisfied.
More than 24 hours have passed since delivery (after this, the money is released to the seller, and returns are closed).
The product type is legally non-returnable (for example, certain perishable or restricted goods).

Return Steps:

Contact Buja Fasta with your concern; Buja Fasta will connect you with the seller.
Agree with the seller on return details.
Who pays the return fee?
- The person at fault (e.g., the seller sent the wrong item) must pay.
- If the buyer and seller agree on another arrangement during their chat, Buja Fasta does not interfere.
- If either party refuses to pay as agreed, contact bujafasta@gmail.com. Buja Fasta will pay for the return shipping up front, then investigate and apply rules (the responsible party will be required to reimburse or may face penalties).
The seller must confirm receipt of the returned item within 24 hours. If the seller does not reply, it becomes a Buja Fasta case, and we give both parties up to 3 days to resolve or clarify before final action.

Refunds:
Once the return is approved, Buja Fasta will contact you and notify you directly about how you will receive your refund.

3. Dispute Resolution

If Buyer & Seller Can’t Agree:

Either party can escalate the issue to Buja Fasta within 2 days.
Buja Fasta may review chat logs, messages, tracking proof, and item details.
Both parties must respond to Buja Fasta requests within 12 hours once Buja Fasta is officially involved.
If either side does not cooperate within 12 hours, Buja Fasta will rule in favor of the cooperating party.

What Buja Fasta Will Check:

Note: If you communicate with the seller or buyer on WhatsApp or any other platform outside Buja Fasta, you must provide clear screenshots of your conversation as evidence. If these screenshots are missing or deleted, the responsible party may automatically lose the case.
Tracking information (proof of delivery or return).
Product photos and listing details (to compare what was promised vs. what was received).

Important:

After a dispute is resolved, Buja Fasta may close accounts if a user did not cooperate, repeatedly files false claims, fails to pay for goods, or is involved in clear fraud.

14. PROCESSING PERSONAL DATA & PRIVACY POLICY

1. What Data Does Buja Fasta Collect?

Basic profile information (such as your name, email, and contact details)
Information needed to process orders and run your account (e.g., order history, items listed or purchased)
Communication records with Buja Fasta (e.g., requests for support, store creation, or item updates)

2. Why Does Buja Fasta Use Your Data?

To operate the platform, including processing orders and enabling communication
To improve and personalize your experience (e.g., recommendations, service updates)
To fix bugs and maintain security

3. Who Can Access Your Data?

Buja Fasta team (to manage your account and requests)
Your data is never sold to advertisers or unrelated companies

4. Your Rights

Access & Correction: You can ask what information Buja Fasta holds about you, and request corrections at any time
Delete Data & Account: You can request deletion of your account and personal data by emailing bujafasta@gmail.com
Sellers’ Rights: Sellers can contact Buja Fasta at any time to update their shop (add/remove items), request store suspension, or ask for shop removal

If you have questions or want to exercise any of your privacy rights, contact us at bujafasta@gmail.com.

Here’s your Buja Fasta “Amending the Terms and Conditions” section, rewritten for clarity and user-friendliness:

15. AMENDING THE TERMS AND CONDITIONS

Buja Fasta Can Update Terms

Buja Fasta may change these Terms & Conditions at any time to improve the platform or enhance safety.

How You’ll Be Notified

You will be notified about changes through emails, website notices, or platform messages.

When Changes Take Effect

Changes take effect immediately after being posted on the Buja Fasta website.

Your Acceptance

By continuing to use Buja Fasta after any update, you automatically agree to the new terms.

What Should You Do?

Check notifications and review updates, especially for any major policy changes.
If you don’t agree with the new terms, you should stop using the platform.

Example:
If Buja Fasta updates its return policy, your next purchase will follow the new policy, even if you joined before the update.

Key Takeaway:
Buja Fasta’s rules can change—always stay informed to avoid surprises!

16. DISCLAIMERS

Platform Access

Buja Fasta is only available online. You are responsible for having a device and internet connection to use the site. Buja Fasta cannot guarantee the platform will work on every device.

Account Suspension

Buja Fasta may suspend or block your account at any time if you break the rules or misuse the platform.

No Guarantees

The platform and its services are provided “as is” and “as available.”
Buja Fasta does not guarantee accuracy, reliability, or suitability of content, listings, or services.
Your use of Buja Fasta is at your own risk.

User Content

All opinions, information, and content posted by users belong to the users—not Buja Fasta.
Buja Fasta does not endorse, approve, or guarantee the truth or quality of user-generated content.
If you believe your intellectual property is being misused, contact us to request removal.

Limitation of Liability

Buja Fasta and its team are not liable for any direct or indirect losses, damages, or expenses—including lost profits or data, or harm caused by content, user actions, or third parties.
Buja Fasta is not responsible for any fraudulent, offensive, or illegal activity by users or others, on or off the platform.

Your Only Remedy

If you are unhappy with Buja Fasta or its services, your only option is to stop using the platform and close your account.

Security

Buja Fasta works hard to keep the platform safe, but cannot guarantee it will always be error-free, virus-free, or completely secure.
Use your own security measures to protect your device and information.

NOTE : Use Buja Fasta at your own risk and responsibility. If you are dissatisfied, you may discontinue use at any time.

17. INDEMNITIES

By using Buja Fasta, you agree to indemnify (protect), defend, and hold harmless Buja Fasta, its owners, team, and partners from any claims, actions, legal fees, or costs arising out of:
- Your use of the platform,
- Any rule violations,
- Any infringement of rights or intellectual property by you or anyone using your account.
This means if someone else sues Buja Fasta because of something you did (or someone using your account did), you are responsible for any losses or costs.
This protection continues even after you stop using the platform or your account is closed.

18. DISPUTE RESOLUTION

Friendly Resolution First:
If you have a dispute with Buja Fasta, please contact us first and we’ll do our best to resolve it together, with everyone’s best interests in mind.
Next Step—Mediation:
If we can’t resolve the issue by talking, both sides agree to seek help from an independent expert or mediator to help find a fair solution.
Legal Action:
If the dispute still isn’t resolved, either party may take the matter to a relevant court or legal authority in Burundi. You may also use any consumer tribunal or official government service as allowed by law.
No Public Drama:
Neither you nor Buja Fasta may publicize the dispute on social media or any public platform. Doing so can cause damage to both parties and may result in a financial claim for damages.

19. TERMINATION

When Buja Fasta Can Terminate:
Buja Fasta may restrict or end your access to the platform if you break any rules or for any other serious reason. We’ll give you reasonable notice if possible.
When You Can Terminate:
You can end your agreement with Buja Fasta at any time by stopping your use of the platform and requesting account deactivation.
Effect of Termination:

Ending your account does not affect any rights or responsibilities that already exist (such as payments or complaints).
When your account is terminated, Buja Fasta will delete your data in line with our privacy policy and data retention practices.

20. FINAL PROVISIONS

Governing Law:
All legal matters between you and Buja Fasta are governed by the laws of the Republic of Burundi.
Validity:
These Terms and Conditions are valid from the moment you accept them and remain in force as long as you use Buja Fasta.
Communication:
All official communication with Buja Fasta is done electronically at bujafasta@gmail.com.
Relationship:
Using Buja Fasta does not create a partnership, joint venture, employer/employee, or agency relationship between you and Buja Fasta. We only provide the marketplace service—any transaction or agreement between users is strictly private.
Force Majeure:
If something beyond anyone’s control happens (like war, riots, natural disasters, pandemics, or government action) and it delays or prevents either party from meeting obligations, it’s not considered a breach. Both sides should do their best to minimize delays.
Updates & Changes:
These Terms can be updated or changed without notice. The latest version is always available on the platform. Your continued use of Buja Fasta means you accept any updates, so check regularly.
No Waiver:
If Buja Fasta gives you extra time or is lenient, it does not mean we give up any of our rights under these Terms.
Wording:
Words in singular include plural and vice versa; words in one gender include all genders; words like “person” also include businesses and organizations.
Headings:
Section headings are for convenience only and do not affect the meaning of the Terms.

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